Show All Answers

1. How do I get utility service if I am moving to Moose Lake?

Come into our Business Office at Moose Lake Water and Light at 401 Douglas Avenue and fill out an application (PDF) to set up a new utility account.

2. Where are you located?

Address

Our physical address is:
401 Douglas Avenue
Moose Lake, MN 55767

Directions

From North - Interstate 35 South

1. Take MN-27 Exit Number 216.
2. Turn left onto MN-27.
3. Turn left onto Douglas Avenue, just past 6th Street.
4. Water and Light offices are located on the corner.

From South - Interstate 35 North

1. Take MN-73 Exit Number 214.
2. Turn left onto MN-73.
3. Turn right onto Elm Avenue.
4. Take first left onto 4th Street.
5. Take first left onto Douglas Avenue.
6. Water and Light offices are located on the corner.

3. When are you open?

We are open Monday through Friday from 8 a.m. to 4:30 p.m. We are closed Saturdays and Sundays.

4. Why is my bill higher than last month?

Your bill could be higher for a variety of reasons:

• Your water or electric consumption has probably increased. Check to make sure you do not have any malfunctioning appliances or using any additional heat or cooling in the past few months. For more information, please call our business office at 218-485-4100 to speak with a Customer Service Representative. We also offer to our customers the ability to rent a Kill-A-Watt which is a device you can plug into the wall and plug your appliances into and it will measure their usage.
• Have you updated your appliances and light bulbs to energy saving ones? You could replace all of those 60- to 100-watt incandescent bulbs for light emitting diode (LED) bulbs that use a fraction of the wattage for the same light dispersal. Change out that old clunker of a washing machine for a new Energy Star rated one. And the best part? Besides all the energy savings, we offer rebates!
• Additionally, if your payment was received after the bills were calculated, it will not have been applied to your account and therefore not reflect in your current bill total.

5. How does the Water and Light Commission set its rates?

Water rates are set by the Moose Lake City Council through rate cases in which the utility requests pricing to cover its costs of providing the service. Electric rates are set by the Water and Light Commission.

6. What are my payment options?

You can pay in a variety of ways:

• You can come in and see us at:
  401 Douglas Avenue
  Moose Lake, MN 55767
• You may mail checks to:
  P.O. Box 418
  Moose Lake, MN 55767
• You may place your payment (no cash please) in our drop box at 401 Douglas Avenue.
• You may come in an set up a Direct Pay (PDF) to be taken out of your checking or savings account.
• You may pay online.

For more information, visit our Payment Options page.